Customer Service Rep(05058) - 6548 Lake Worth Rd

Domino's Franchise•Lake Worth, FL

17h

About The Position

Domino’s Customer Service Representatives provide friendly service and help customers place and receive orders while supporting food preparation and daily store operations. Team members receive in-store training and may work part time or full time. The role offers opportunities to develop and advance within the company. Work includes operating equipment, preparing products, stocking and handling ingredients, processing orders, taking inventory, completing paperwork, and cleaning. The position involves standing for most tasks, short-distance walking, repeated reaching and hand use, and occasional lifting, carrying, pushing, climbing, bending, and crouching. The work environment may include changing temperatures, food odors, cornmeal dust, cramped spaces, hot surfaces, sharp edges, and moving mechanical parts.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and coworkers.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to talk and hear on the telephone, and near- and mid-range vision for in-store tasks.
Ability to distinguish hot and cold surfaces and depth perception.
Ability to stand for most tasks and walk short distances.
Ability to lift and carry deliveries weighing up to 50 pounds, and to push or pull trays on dollies.
Ability to reach continuously and use hands throughout the day; shaping pizza dough requires frequent, forceful use of forearms and wrists.
Ability to occasionally climb stairs or a ladder, bend, crouch, or squat.

Responsibilities

Demonstrate a friendly, positive attitude and provide great customer service.
Take and process orders over the phone and in person.
Address customer concerns.
Handle cash and make correct monetary change.
Upsell products.
Make pizzas and prepare food while following food and portion controls, hygiene, and food safety practices.
Operate all equipment and prepare products.
Stock ingredients and supplies from delivery areas to storage and work areas, including the walk-in cooler.
Take inventory and complete associated paperwork.
Clean equipment and the facility approximately daily, and perform general cleaning duties.
Unload and move deliveries, including cases weighing up to 50 pounds.
Communicate with customers and coworkers to process orders.