Customer Service Representative

Wieland • Roseville, MI

18d • Onsite

About The Position

Wieland is hiring a Customer Service Representative. The Customer Service Representative will serve as a customer-facing representative with advanced quoting, technical product knowledge, and revenue-impacting responsibilities. This role is located in Roseville, MI and will be fully on-site.

Requirements

• High school diploma or equivalent required
• Proficient / Basic Computer Skills (Microsoft Suite)
• Quality Awareness
• Problem Solving and Root Cause Analysis
• Cross-functional Coordination
• Excellent Communication Skills
• Continuous Improvement Mindset
• Excellent Time Management and Adaptability
• Attention to Detail and Accountability

Nice To Haves

• Associate’s or higher preferred
• 3+ years of related experience preferred
• ERP / MRP System proficiency preferred

Responsibilities

• Prepare and present customer quotes, including technical or specialty products
• Support pricing, returns, and credit processes
• Serve as a technical resource for products and applications
• Support purchasing and inventory decisions
• Manage assigned customer accounts
• Coordinate expediting, forecasting, and delivery commitments
• Communicate priorities and support resolving issues across production, purchasing, and logistics
• Participate in contract review and customer portal management
• Identify process improvements within customer workflows
• Enter and maintain customer orders accurately in ERP/CRM systems
• Respond to routine customer inquiries regarding order status and delivery dates
• Maintain customer records and documentation
• Escalate issues by established guidelines
• Provide coverage support for other CSRs as assigned

Benefits

• Medical
• Dental
• Vision
• Disability
• Life
• 401(k) contribution + match
• Paid Vacation & Holidays
• Wellness Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED