Customer Service Representative

Holt Plumbing Heating Cooling & Electrical • Des Moines, IA

3d • $18 - $22 • Hybrid

About The Position

At Holt, we believe great work starts with great people. We know our success is powered by the people behind the tools. We focus on creating a culture built on teamwork, trust and pride in a job well done. We work hard and have fun doing it. If you’re looking for more than just a job punching a clock and want to be part of a team delivering top notch comfort to our customers Holt is looking for motivated, positive team players to join our team! A hybrid-remote work schedule is available after the training period is complete.

Requirements

• High school diploma or equivalent
• Previous customer service experience, preferably in a home services or related industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Honesty, integrity, and a positive attitude
• Proficiency in using computer systems and software applications.
• Ability to work independently and as part of a team.
• Valid Driver’s License (required)
• To be considered for employment, all candidates must successfully complete our screening process, which includes assessments, interviews, background checks, and drug screens.

Nice To Haves

• Previous customer service experience, preferably in a home services or related industry.

Responsibilities

• Handle inbound and outbound customer calls in a professional and courteous manner.
• Respond to customer inquiries, resolve issues, and provide information about our services.
• Call existing customers to inform of promotions
• Schedule service appointments.
• Maintain accurate customer records and update information in our database.
• Follow up with customers to ensure their satisfaction with our services.

Benefits

• Employer-paid medical, dental, and vision plan options
• Life, AD&D, and long-term disability included; optional short-term and gap coverage
• FSA and HSA contribution options
• 401(k) available upon hire with employer match; Traditional and Roth options
• Paid time off and holidays
• Paid parental leave
• Tuition Reimbursement
• On-going training and development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED