Customer Service Rep(08785) - 2317 W University Dr

Domino's Franchise • Denton, TX

3d • Onsite

About The Position

The Customer Service Representative provides customer support at the Denton, Texas location at 2317 W University Dr. The role involves responding to customer inquiries by phone, email, and in person; resolving complaints; processing orders, refunds, and exchanges; maintaining knowledge of products, services, and company policies; documenting interactions; and working with other departments and team members to support customer satisfaction.

Requirements

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in customer service software and basic computer skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Patient and empathetic approach to customer interactions.
• High school diploma or equivalent.
• Ability to work on-site at the Denton location.

Nice To Haves

• Previous customer service experience.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person interactions.
• Address and resolve customer complaints in a timely and professional manner.
• Process orders, refunds, and exchanges accurately.
• Maintain up-to-date knowledge of products, services, and company policies.
• Collaborate with other departments to ensure customer satisfaction.
• Document customer interactions and update customer records in the system.
• Identify and escalate complex issues to appropriate team members when necessary.
• Contribute to a positive team environment and support colleagues as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED