Customer Service Representative
About The Position
Trinity Solar, one of the nation’s leading residential solar companies, is looking for a Customer Service Representative to help deliver an exceptional customer experience from project inception through completion. This is a highly collaborative role that serves as an important connection between our customers, Sales team, and internal departments. You’ll monitor active projects, coordinate documentation, communicate project updates, and help ensure customers have the information and support they need throughout their solar journey. This is an opportunity for a customer-focused professional who enjoys building relationships, staying organized, and being part of a fast-paced team. If you’re a strong communicator who can manage multiple priorities, address customer concerns with professionalism, and keep projects on track, we want to hear from you.
Requirements
- Strong written and verbal communication skills, including professional communication by phone, text messaging, and email.
- Bilingual communication skills required.
- Ability to listen to and address customer concerns while working toward a positive and appropriate resolution.
- Strong organizational and time management skills with the ability to prioritize and manage multiple projects and deadlines.
- Strong decision-making and problem-solving skills.
- Excellent attention to detail and commitment to maintaining accurate customer and project information.
- Ability to work independently while also contributing effectively as part of a team.
- Proficiency with Microsoft Office, Adobe PDF, and document management systems.
- Ability to work effectively in a fast-paced office environment.
- Customer-focused approach with a professional, positive, and solutions-oriented attitude.
Nice To Haves
- Salesforce.com experience preferred.
- Customer service experience preferred but not required.
- Experience in a fast-paced office or customer-facing environment is preferred.
- Experience working with CRM or project management systems is a plus.
Responsibilities
- Develop and maintain strong, positive working relationships with customers, sales representatives, and colleagues across the organization.
- Monitor active projects regularly to ensure information is accurate, deadlines are being met, and customers and internal teams receive timely communication.
- Coordinate with customers and Sales representatives to obtain required documentation for solar projects.
- Communicate professionally and courteously with customers through phone, text messaging, and email.
- Respond to customer questions and concerns, working to understand their needs and identify appropriate solutions.
- Utilize strong organizational and time management skills to prioritize daily responsibilities and adjust tasks as project needs change.
- Maintain accurate customer and project information within applicable systems.
- Partner with internal departments to help resolve issues and ensure a smooth customer experience throughout the project lifecycle.
- Identify potential project or customer concerns and communicate them to the appropriate team members in a timely manner.
- Support additional customer service and operational responsibilities as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
