Call Center Customer Service Representatives Virtual Career Fair

Corpay•Brentwood, TN

10d•Onsite

About The Position

CORPAY is hosting an Invite Only Virtual Career Fair on June 2, and June 3, 2026 from 8:00 am cst to 2:00 pm cst. This exclusive Invite-Only Event is designed for high-performing professionals and qualified candidates seeking exciting new opportunities. This curated event will connect selected attendees with hiring leaders, recruiters, and industry professionals. These positions are located onsite at our Brentwood, TN location. In this role, you will provide excellent customer experience, assist with customer inquiries to help resolve immediate need. We are looking for enthusiastic individuals who possess strong high volume customer service, client support, retention, and administrative skills with a collaborative spirit to represent their respective organizations effectively.

Requirements

High school diploma: some college preferred
2+ years of customer service and client support experience
Reliable, adaptable, and quick to learn new systems and products
Skilled in issue resolution, account management, and proactive problem-solving
Strong customer care with empathy and focus on client satisfaction
Proficient with basic computer applications
Minimum 4 years of call center or customer service experience required
High School diploma or GED required
Proficiency in Microsoft Office suite
Strong communication, problem-solving, and organizational skills are essential
Superior customer service skills are required, with the ability to react quickly and decisively to resolve customer issues in a professional manner

Nice To Haves

some college preferred
Prior experience in account management or client-facing roles preferred
Bachelor's Degree or equivalent work experience preferred
familiarity with Salesforce is a plus

Responsibilities

Support all customer needs by handling day-to-day client inquiries via inbound and outbound calls, emails, and other communication channels.
Create reliable customer experience by anticipating client needs, resolving issues quickly, and maximizing the value of Corpay products and services.
Serve as the client advocate and single point of contact for complex issues, while recommending best practices, cross-selling opportunities, and collaborating with internal teams to drive loyalty.
Create and maintain client loyalty across diverse customer needs and roles.
Handle Corpay-specific products, systems, and processes with expertise.
Resolve customer issues and inquiries through one-call resolution with full accountability.
Demonstrate tenacity in troubleshooting and ensuring a seamless customer experience.
Contact clients proactively to prevent service disruptions and resolve issues quickly.
Conduct planned and unplanned outreach to support client experience and loyalty.
Train customers by phone or web to implement products or onboard new users.
Research and resolve credit-related issues, including billing, reconciliation, and write-offs.
Act as the main liaison for assigned clients, providing responsive and thorough account support, problem resolution, and data analysis.
Handle inbound communication (email and phone) from clients with professionalism and urgency.
Develop and implement a strategic growth plan for your clients based on contract specifications, client needs, and operational considerations.
Lead regular check-ins and scheduled calls to review performance, provide updates, and conduct training and education sessions as necessary.
Make recommendations or advocate on behalf of the customer regarding account changes, financial or transactional accommodation, or ongoing support needs.
Anticipate client needs and proactively present service solutions to ensure continued satisfaction and retention.
Ensure client retention and satisfaction through consistent engagement and high-quality service delivery.
Troubleshoot client issues to determine root cause and coordinate resolution across system, training, or configuration areas.