Customer Service Representative

Mountain West Farm Bureau Mutual Insurance Company•Laramie, WY

12d•$2,833•Onsite

About The Position

Mountain West Farm Bureau Insurance is currently hiring for a full-time Customer Service Representative to join our team and help with answering inquiries regarding policy information, status and billing. This position develops and maintains relationships with the agency force, customers and all company departments and works to resolve questions and inquires in a positive, professional, and timely manner. This full-time position is located at the home-office in Laramie, WY and typically works 40 hours per week between 8 am to 5 pm, Monday-Friday. You can expect a competitive wage of $2,833 per month. Founded in 1948 to provide Wyoming Farm Bureau members with insurance. Over the years we have grown into a multi-line insurance company, serving the needs of individuals, families and businesses throughout Wyoming and Montana. What we value: Our Stewardship: We take to heart our responsibility to provide protection of what our clients’ value. Our Relationships: We keep the promises we make. Integrity, professionalism, respect and personal accountability is ingrained in our company fabric. Our Action: We take pride in our work. We challenge ourselves to personal growth, to be proactive and continually improve on the delivery of our products and services. Here at Mountain West, our employees are our greatest asset. Our fantastic team of employees is what allows us to continue to do what we love: making a difference for our insured, and our community. If you are looking to join a team that values you at the highest level and offers career paths, consider joining our team

Requirements

High school degree or GED.
Office experience with emphasis on computer skills and working with the public.
One year of customer service experience.
Excellent communication skills, both written and verbal.
Service-oriented.
Pass a drug and alcohol screening.
Undergo a background check.
Have a clear Motor Vehicle Report (MVR).

Nice To Haves

Great Communicator - Effectively reads, writes, and speaks the English language.
Ethical - Uses knowledge, skills, and abilities to maintain high levels of personal and professional integrity, and to act as an ethical agent who promotes core values throughout the organization.
Active Listener - Gives full attention to what other people are saying, and makes sure to understand the points being made.
Critical Thinker - Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions.
Custom Service Focused - Possess knowledge and principles and processes for providing customer service.
Exhibits Independent Judgment - Follows established procedures, guides oneself with little or no supervision.
Service Oriented - Actively looking for ways to help people.
Enjoy being part of a team.

Responsibilities

Answering inquiries regarding policy information, status and billing.
Develops and maintains relationships with the agency force, customers and all company departments.
Works to resolve questions and inquiries in a positive, professional, and timely manner.