Customer Service Representative

Chubb • Smyrna, GA

9d

About The Position

Counsel current and potential clients on water leak detection solutions and coordinate the installation of purchased equipment to predict and prevent losses. Navigate multiple systems / applications to research and resolve customer inquiries and help them get the most out of their products, documenting interactions and following up as needed. Work effectively in a team environment using professional interpersonal and communication skills. Comply with corporate policies and internal business processes, procedures while meeting, exceeding service performance and quality standards.

Requirements

• High school diploma or GED
• 2-4 years of customer service experience
• Proficiency with Microsoft Office, specifically Word and Excel
• Strong oral and written communication skills
• Proven organization skills
• Ability to multi-task
• Ability to work independently, as well as in a team environment
• Ability to handle multiple priorities within established time constraints

Responsibilities

• Counsel current and potential clients on water leak detection solutions
• Coordinate the installation of purchased equipment to predict and prevent losses
• Navigate multiple systems / applications to research and resolve customer inquiries
• Help customers get the most out of their products
• Document interactions and follow up as needed
• Work effectively in a team environment using professional interpersonal and communication skills
• Comply with corporate policies and internal business processes, procedures
• Meet, exceed service performance and quality standards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED