Full Time Float Customer Service Representative, Pulaski County

FAB&T•Jacksonville, AR

About The Position

The Float Customer Service Representative provides warm, friendly service to customers and prospective customers; retains and services existing relationships; opens new deposit accounts; and promotes and cross-sells bank products and services. This role travels between nearby branches to cover personnel shortages. The representative performs teller transactions and account-opening duties accurately and at a high level of expertise, delivers service consistent with the company’s core values and profit objectives, and supports branch goals. The position also requires adherence to assigned work schedules, maintaining a professional attitude and appearance, and tracking required documentation. The employee must understand and adhere to applicable compliance requirements and attend position-related training, including training concerning the Bank Secrecy Act, Privacy Act, US Patriot Act, and Security.

Requirements

Expertise in the mechanics of opening new accounts and performing teller duties.
Ability to perform the essential duties of account-opening and teller functions consistently with company practices, policies, and procedures.
Ability to travel between nearby branches to cover personnel shortages.
Ability to meet the physical demands of the position, including standing, walking, sitting, handling objects, reaching, stooping, kneeling, crouching, crawling, and occasionally climbing or balancing.
Ability to occasionally lift or move up to 100 pounds and frequently lift or move up to 25 pounds.
Close, distance, and color vision.

Responsibilities

Use the Seven Step Retail Sales Process to establish relationships with new customers and deepen relationships with existing customers through cross-selling.
Perform teller transactions accurately to minimize teller outages.
Open consumer and business accounts accurately.
Carry out the essential duties of account opening and teller functions in accordance with company practices, policies, and procedures.
Exhibit sales and service behaviors consistent with FAB&T’s core values and profit objectives.
Provide service at all branch touch points and identify ways to address service weaknesses and build on service strengths.
Support the attainment of branch goals.
Collaborate with Retail Management, Training, Internal Audit, and Security on compliance issues and process improvement.
Answer customer inquiries about products, rates, and services.
Assess customer needs and cross-sell appropriate products and services.
Refer new business to other bank areas, including Mortgage, Credit Cards, and Wealth Management.
Develop and build customer loyalty.
Travel between nearby branches to cover personnel shortages.
Adhere to work schedules as directed by the Branch Manager.
Maintain a positive, friendly, and professional attitude and appearance.
Track and monitor required documentation.
Adhere to compliance requirements and attend required, position-related training.
Perform other related duties as required or assigned.