Customer Service Representative

Village Pet Care LLC • Mount Pleasant, SC

19d • Onsite

About The Position

At My Three Dogs HWY 17, we are seeking a warm and friendly Customer Service Representative to be the first point of contact for our valued clients and their furry friends. In this role, you will be responsible for greeting customers with a smile, answering questions about our services, and helping to ensure every pet and pet parent has a fantastic experience with us. The duties and responsibilities listed are basic requirements and may be modified, expanded, or reduced based on the evolving needs of the company.

Requirements

• Excellent communication skills: Phone, interpersonal, and written, with proper spelling and grammar, and a professional and friendly demeanor.
• Team Player: Works well with others to ensure all guests are cared for and pet parents are satisfied.
• Previous experience in a customer service role preferred, but not required.
• A drive to meet and exceed client expectations is paramount.
• A flexible schedule. Willingness to work evenings, weekends, and holidays as needed.
• Organized: Attention to detail and great organizational skills.
• Physical Stamina: Able to handle/transport dogs of all sizes by leash, and to keep upright and busy throughout a hectic shift.
• Passion for working with animals is a must.

Responsibilities

• Greet pets and their humans cheerfully upon arrival.
• Answer phone calls and emails with a positive attitude, providing information about boarding, grooming, and daycare services.
• Provide basic information about pet care and resort policies to clients.
• Schedule appointments and manage reservations.
• Assist with check-ins and check-outs for pets.
• Check dogs into daycare, boarding, and grooming.
• Contact veterinarians to obtain vaccine or other needed information regarding pets.
• Use kennel software to book appointments, make notes on client and pet profiles, and obtain relevant information.
• Communicate with grooming and kennel staff regarding dogs and their needs.
• Escort pets to play areas, kennels, etc.
• Maintain the cleanliness and appearance of the front office, including vacuuming, sweeping, mopping, and cleaning windows.
• Keep the desk, papers, and other office areas clean and organized.
• Represent the company thoughtfully through the appearance of the office and oneself.

Benefits

• Discounted daycare and boarding for your own dog.
• Medical/vision/dental plans (for full-time employees).
• 401k (for full-time employees).

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed