Customer Service Representative

Ben E. Keith•Elba, AL

15d•Onsite

About The Position

This position is responsible for coordinating the orders, inventory, and logistics between KVPC Manufacturing and distribution centers. Serve as primary liaison between KVPC Manufacturing and distribution centers to ensure accurate order processing. Ensure the efficient coordination of all customer orders with KVPC’s production and operation management teams. Facilitate all communication concerning active purchase orders between our customers and KVPC production and operation management teams. Manage product purchase order process, including employee orders. Set up and submit all new item requests to BEK General Office for generation of a Ben E. Keith item number. Assist in answering questions concerning product pricing and availability. Follow up on claims of shortages, damages, and overages with common carriers and vendors and file that information for future retrieval. Facilitate and manage FedEx shipments. Set up codes and item numbers in the manufacturing ERP software. Communicate and work with distribution centers on holiday schedule for product shipments. Run and distribute the daily production history report. Develop and maintain a high level of product, customer, and supplier knowledge. Generate weekly USDA tonnage report. Responsible for ordering and maintaining inventory of office supplies. Perform other duties as assigned.

Requirements

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Excellent computer skills to include Microsoft Excel, Microsoft Word, PowerPoint & Outlook.
Two-year associates degree from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
Ability to work in a fast-paced environment.
Strong leadership and communication skills.

Responsibilities

Coordinate orders, inventory, and logistics between KVPC Manufacturing and distribution centers.
Serve as primary liaison between KVPC Manufacturing and distribution centers to ensure accurate order processing.
Ensure efficient coordination of all customer orders with KVPC’s production and operation management teams.
Facilitate all communication concerning active purchase orders between customers and KVPC production and operation management teams.
Manage product purchase order process, including employee orders.
Set up and submit all new item requests to BEK General Office for generation of a Ben E. Keith item number.
Assist in answering questions concerning product pricing and availability.
Follow up on claims of shortages, damages, and overages with common carriers and vendors and file that information for future retrieval.
Facilitate and manage FedEx shipments.
Set up codes and item numbers in the manufacturing ERP software.
Communicate and work with distribution centers on holiday schedule for product shipments.
Run and distribute the daily production history report.
Develop and maintain a high level of product, customer, and supplier knowledge.
Generate weekly USDA tonnage report.
Order and maintain inventory of office supplies.
Perform other duties as assigned.