Customer Service Representative - Bark Avenue Ankeny

BEST FRIENDS PET CARE INC•Ankeny, IA

18h•$14 - $14•Onsite

About The Position

Customer Service Representatives at Bark Avenue Ankeny are animal lovers who provide excellent service to human and pet guests and build strong guest relationships. They serve as the first point of contact, supporting lobby operations, guest communication, scheduling, and facility cleanliness. The company is employee-owned and operated, has more than 80 locations in 26 states, and has been in business for 30 years, offering opportunities for growth.

Requirements

High school graduate or equivalent.
At least 1 year of professional animal experience.
A love of animals.
Professional manner at all times.
Ability to work evenings, weekends, and holidays.
Ability to lift or carry 40 pounds or more.
Ability to stand and walk for eight hours a day.
Ability to work in a fast-paced environment and use a computer system.
Ability to handle dogs on leashes and work around disinfectant and sanitation chemicals, animal dander, and animal excretions.
Ability to correctly identify animal body language and behavior and follow safe handling procedures.

Responsibilities

Welcome human and pet guests.
Manage lobby operations, including check-ins, check-outs, guest visits, and tours; answer general questions.
Answer and handle phone calls professionally and take reservations by phone.
Check pets in and out while providing excellent customer service.
Escort pets to and from their rooms.
Schedule appointments or services.
Maintain files and perform data entry using a computer system.
Maintain facility cleanliness.
Identify animal body language and behavior and follow safe handling procedures.
Work individually and collaboratively with team members, and communicate with management and colleagues.