Customer Service Rep (01435) - 7924 Fegenbush Ln

Domino's Franchise • Louisville, KY

8d • Onsite

About The Position

Join the team as a Customer Service Representative at the 7924 Fegenbush Ln location in Louisville. The role focuses on providing friendly, efficient service and positive customer experiences. The representative handles customer inquiries, orders, payments, and concerns while maintaining quality standards and supporting smooth team operations. Responsibilities also include preparing items to company specifications and keeping the work environment clean and organized. The role requires standing for extended periods and regularly lifting items up to 25 lbs. Flexibility to work various shifts, including weekends and holidays as needed, is required.

Requirements

• Excellent communication skills and the ability to interact professionally and courteously with customers and team members.
• Strong attention to detail and ability to follow directions accurately and consistently.
• Basic math skills for handling cash transactions and processing payments.
• Flexibility to work various shifts, including weekends and holidays as needed.
• Ability to stand for extended periods and regularly lift up to 25 lbs.
• Positive attitude, friendly demeanor, and enthusiasm for helping others.
• Ability to thrive in a fast-paced environment and manage multiple tasks simultaneously.
• Active listening skills and an empathetic approach to understanding customer needs.
• Problem-solving abilities and composure when handling challenging situations.
• Collaborative team-player attitude and willingness to support colleagues.
• Reliability, punctuality, and strong organizational skills.
• Adaptability and ability to learn new systems and processes quickly.

Nice To Haves

• Previous customer service experience is preferred but not required.
• Food handling experience is a plus.

Responsibilities

• Answer incoming phone calls and take customer orders accurately and efficiently while maintaining a warm, welcoming tone.
• Process cash and credit card transactions accurately.
• Address customer concerns, answer questions, and resolve issues with empathy and decisiveness.
• Collaborate with team members to support smooth operations during peak periods and assist colleagues as needed.
• Maintain a clean, organized work environment that reflects company quality standards.
• Prepare items according to company standards and specifications.
• Handle and lift items weighing up to 25 lbs. as part of daily responsibilities.
• Adapt to changing priorities and customer needs.
• Perform additional duties as assigned by management to support team goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed