Edamerica Customer Service Representative-Knoxville-Onsite

Edfinancial Services LLC • Knoxville, TN

10d • Onsite

About The Position

Edamerica is looking to hire full-time, onsite, Customer Service Representatives. Edamerica is a division of Edfinancial Services which has been recognized as a National Top Workplace for 2023, 2024, and 2025. Edamerica partners with colleges and universities across the country to help assist prospective, current, and prior students regarding financial aid, admissions, billing, registration, and student loan delinquency questions.

Requirements

• Strong communication and listening skills.
• A professional, positive attitude.
• Ability to stay organized and meet daily goals.
• Basic computer proficiency.
• Open availability during business hours.
• Exceptional customer service skills.
• High School Diploma (Higher Education Degree preferred)
• Schedule dependability and flexibility.
• Must pass background check and drug screening.

Nice To Haves

• Higher Education Degree

Responsibilities

• Handle inbound and outbound calls with professionalism and attention to detail.
• Meet or exceed performance expectations for call quality, productivity, and attendance.
• Use company systems, knowledge bases, and scripts to provide accurate information and resolve concerns.
• Represent Edamerica and our client institutions positively and professionally at all times.

Benefits

• Medical, Dental, Vision, Pet, Life and Disability Insurance, Teledoc and Employee Assistance Program (EAP)
• 11 paid holidays, paid vacation, sick leave, and mental health day after 6 months
• Paid training, Educational Assistance, and Leadership Development Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED