Customer Service Representative
About The Position
We are immediately hiring a Customer Service Representative in Baltimore, MD for our Supply Chain Solutions division. Apply here today to speak with a Recruiter about the position and perks of joining our Ryder Ever Better Team. Pay Type: Non-Exempt / Paid Weekly Hourly Pay: $23.00 based on experience Schedule: FHD- Sunday to Wednesday, 7:00 a.m. – 5:30 p.m. with flexibility to work overtime as needed. When Fortune 500 businesses and new startups need supply chain solutions, they look to our industry-leading logistics experts. At Ryder, there is more to being a supply chain professional than working on some of the nation’s biggest brands. We make sure you are also getting the diverse experience, advancement opportunities, all from an industry-leading Fortune 500 company.
Requirements
- H.S. diploma/GED required
- Two (2) years or more as a clerk in a warehouse/distribution environment performing duties such as transportation coordination, inventory, shipping/receiving, coordinating with various carriers, vendors and customers preferred
- Two (2) years or more operating forklift equipment preferred
- Has the ability to make quick, reliable decisions that represent both the customer and Ryder.
- Strong verbal and written communication skills.
- Excellent organizational skills.
- Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
- Ability to work independently and as a member of a team.
- Flexibility to operate and self-driven to excel in a fast-paced environment.
- Capable of multi-tasking, highly organized, with excellent time management skills.
- Detail oriented with excellent follow-up practices.
Nice To Haves
- Two (2) years or more as a clerk in a warehouse/distribution environment performing duties such as transportation coordination, inventory, shipping/receiving, coordinating with various carriers, vendors and customers preferred
- Two (2) years or more operating forklift equipment preferred
- Equipment certification may be required
Responsibilities
- Interacts with customer and contractors - answering questions regarding shipment times, product cuts, loads not picked up by the carrier, and damage claims.
- Coordinates processing of export orders, filling out export paperwork, generates export labels, maintaining export paperwork.
- Processes return in Warehouse Management System (WMS) and maintains paperwork.
- Performs admin tasks for area or shift.
- Maintains filing systems and documents per Standard Operating Procedure (SOP).
- Pallet management - orders CHEP and white wood pallets for the site, reconciliation of pallet count, research into large pallet system variances.
- Using the location's WMS System, updates area or shift metrics as needed.
- Performs other duties as assigned.
- Work overtime as needed
Benefits
- Medical, Dental, Vision Benefits start at 30 Days
- 401 (K) Savings Plan with a company match
- Discounted employee stock purchase options
- Quality employee discounts that actually save you money on tools, cars, appliances, travel and more
- All major holidays paid
- Paid time off within your first year
- Up to 12 weeks paid maternity leave
- comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
