Customer Service Representative

Advanced Innovative Technology Corp•Redlands, CA

1d•Onsite

About The Position

We are looking for a detail-oriented and customer-focused Customer Service Representative to join our team. You will be responsible for processing customer orders, managing communications, and ensuring excellent customer experience from start to finish. If you thrive in a fast-paced environment, enjoy solving problems, and take pride in accuracy and organization, we’d love to hear from you.

Requirements

Strong data entry skills with a high level of accuracy and speed
Proficiency in Microsoft Excel
Excellent written and verbal communication skills
Strong customer service mindset and problem-solving abilities
Highly organized with strong attention to detail
Self-motivated and able to work independently
Ability to multitask and perform in a fast-paced environment
Team-oriented attitude with a willingness to go the extra mile
Must be 18+ years of age and legally authorized to work in the United States
Ability to pass a post-offer background check and drug screen

Responsibilities

Accurately receive and process customer orders using company systems
Handle a high volume of incoming calls and customer inquiries
Communicate professionally with customers to resolve issues and ensure satisfaction
Maintain detailed and accurate records of customer interactions and transactions
Assist with freight coordination, shipping, and scheduling
Investigate and resolve order discrepancies or customer concerns
Follow established communication procedures and company guidelines
Identify customer needs and provide thoughtful, effective solutions
Collaborate with team members to ensure smooth operations
Maintain confidentiality of customer and company information
Support additional tasks and responsibilities as needed