Customer Service Representative - Lenoir City, TN

Hubbell Incorporated•Lenoir City, TN

3d•Onsite

About The Position

Builds and maintains relationships with customers. Acts as the HUS lead to organize and prepare quotation proposals and review customer orders for acceptance. Coordinates technical and commercial requirements. Provides support and back up to field sales and customers on product needs. Serves as the first point of contact for customers. Ensures the timely and successful delivery of solutions according to customer needs and objectives. Researches and resolves Accounts Receivable issues, investigates and resolves issues related to return goods.

Requirements

Ability to travel on business related trips
Ability to move to various locations within the Company
Ability to communicate
Ability to work on a personal computer or other related equipment as required
High School Diploma

Nice To Haves

BA/BS in Business or Marketing related fields
2-4 years customer service experience
Excellent listening, negotiation and presentation skills
Excellent verbal and written communication skills
Proven ability to manage multiple projects at a time while paying strict attention to detail

Responsibilities

Own a set of accounts or territory with the objective of providing outstanding service.
Review quotation requests promptly, secure competitive feedback as available, and if applicable submit quotation requests to the BU’s with pertinent comments.
Organize and review all bids with special, non-standard commercial bid requirements (i.e.; terms and conditions, warranty clauses). Recommend HPS modifications and obtain approvals.
Work as a liaison among Engineering, Marketing, and Field Sales, and HPS customers regarding product requirements, application questions, and problems.
Prepare final quotation to customers, including organizing commercial and technical requirements.
Identifies and grows opportunities within account base and collaborate with sales teams to ensure growth attainment.
Oversee review of purchase orders to be certain requirements are adequately defined and documented; differences are resolved prior to order entry and HPS has the capability to meet contractual requirements.
Discuss important quotations, significant purchase orders, returned goods requests and any other important transactions with CSS, TM and RVP.
Coordinate resolution to customer complaints, warranty replacements, return goods and any discrepancies.
Resolve credit and accounts receivable issues.