Customer Service Representative
About The Position
The major objective for this position is to provide essential elements of support for the Inside Sales Staff and Branch Management Team, while learning the key areas of our business in hopes of positioning yourself for future growth within the organization. This is the first step to an amazing career in sales with our organization. The Customer Service position is responsible for order entry and maintenance, reporting, backlog review, spreadsheet administration, and providing overall support of important branch administrative needs. The position also provides back up support for the sales team on customer needs and helps to grow sales with certain accounts. A strong predictor of success for a Customer Service Rep is the ability to manage multiple daily tactical priorities at a quick pace. You are a focal point for great customer service for our branches as you collaborate with the inside team to build solid relationships with our people, customers, and suppliers. Your ability to fully engage with the entire branch team and deliver a high level of service to both internal and external customers will ensure the branch's customers are continually delighted with the company experience.
Requirements
- Must be a U.S. Person as defined by ITAR (US Citizen, US Permanent Resident, Political Asylee, or Refugee).
- Must be able to report to assigned office location during scheduled in-office workdays.
- Excellent interpersonal and communication skills.
- Advanced knowledge of Excel, Outlook, and Word.
- Proficient knowledge of customer service, and standard office practices and procedures.
- Excellent phone etiquette.
- Strong organization and ability to multi-task.
Nice To Haves
- Associate degree or 1-2 years of progressively responsible experience in an office or related customer service environment, or equivalent combination of education and experience.
Responsibilities
- Provide essential elements of support for the Inside Sales Staff and Branch Management Team.
- Learn the key areas of our business for future growth within the organization.
- Responsible for order entry and maintenance.
- Responsible for reporting.
- Responsible for backlog review.
- Responsible for spreadsheet administration.
- Provide overall support of important branch administrative needs.
- Provide back up support for the sales team on customer needs.
- Help to grow sales with certain accounts.
- Manage multiple daily tactical priorities at a quick pace.
- Collaborate with the inside team to build solid relationships with people, customers, and suppliers.
- Fully engage with the entire branch team and deliver a high level of service to both internal and external customers.
- Meet with Branch Management team within the first 30 days to understand Company vision and objectives.
- Prepare and maintain various spreadsheets needed within the branch within the first 30 days.
- Learn the CRM system and resources within the first 90 days.
- Decipher customer backlog in conjunction with applicable product availability within the first 90 days.
- Provide one process improvement idea related to the position within the first 6 months.
- Develop solid working relationships with all internal key support personnel.
- Maintain top levels of professionalism and diplomacy when dealing with internal support teams.
Benefits
- Equal Opportunity Employer
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
