Customer Service Representative

Team Builder Recruiting•Gordonville, PA

10d•Onsite

About The Position

Premiere Building Products is a growing supplier of high-quality exterior building products, including doors, windows, siding, stone, and roofing, serving contractors and wholesalers. We focus on building strong relationships and equipping our customers to succeed on every project. Our faith-based culture is grounded in generosity, partnership, and excellence, shaping how we care for our customers and one another. This role involves building lasting customer relationships by delivering responsive, knowledgeable service, working with a faith-based team where generosity, partnership, and excellence shape how we serve others. The position offers a mix of customer calls, showroom conversations, quotes, orders, pickups, and problem-solving, providing variety every day. It's an opportunity to expand building product knowledge through various training avenues.

Requirements

3+ years of customer service, inside sales, order entry, retail sales, or related customer-facing experience
Comfortable using Microsoft Office/Outlook

Nice To Haves

Building materials or construction experience is strongly preferred
Experience with CRM and ERP systems is preferred
Friendly, welcoming, and patient, with a genuine desire to help contractors and homeowners get the answers and support they need.
Takes ownership, follows through on commitments, and can be counted on to respond accurately and promptly to customer needs.
Remains calm when challenges arise, takes initiative, and works toward solutions rather than passing customer problems along.
Works well on a team and is comfortable in a faith-based culture where generosity, partnership, excellence, respect, and serving others are part of how we work each day.

Responsibilities

Answer customer calls and provide knowledgeable support with product questions, quotes, orders, warranties, and other service needs.
Assist contractors and homeowners visiting the showroom by explaining product options, helping with selections, and preparing quotes or orders as needed.
Respond to customer emails promptly, handling quote requests, warranty needs, order placements, and other inquiries as you build relationships with your customer base.
Prepare accurate quotes and orders while working toward Premiere's standard of completing customer quotes within one business day.
Resolve customer issues by taking ownership, tracking down missing products, coordinating warranty-related reorders, and following through until needs are addressed.
Support contractor pickups throughout the day by preparing paperwork, obtaining signatures, and helping customers get back on the road efficiently.
Maintain showroom samples by assisting with reordering and stocking so customers have the resources they need when making product selections.
Collaborate with sales, warehouse, and delivery team members to provide customers with one consistent, responsive Premiere experience.