Customer Service Representative - Patient Financial Services

Kingman Healthcare•Kingman, AZ

2d•Onsite

About The Position

Unlock your potential for professional development! We are looking for a Full Time, Customer Service Representative to join our Patient Financial Services Team! Located in northwest Arizona, Kingman has a mild climate with stunning Arizona sunsets! In the shadows of beautiful mountain ranges and nearby lakes, Kingman is an outdoor enthusiasts' paradise with abundant sunshine and is a great community to live, work and play!

Requirements

High School Diploma or Equivalent
Prior experience with: healthcare billing processes, including CPT and ICD-10 coding, payer guidelines, and timely filing requirements, interpreting remittance from insurance companies.
Strong interpersonal skills are essential for effectively assisting patients and resolving complex or difficult situations with professionalism and empathy.
Demonstrate excellent organizational abilities to manage, prioritize, and accurately process a daily workload while maintaining attention to detail and ensuring compliance with established policies and procedures.

Nice To Haves

Minimum of 1–2 years of experience in healthcare billing, customer service, or a related field.
Knowledge of insurance billing procedures, CPT/ICD coding, and remittance advice preferred.
Proficiency with Microsoft Office applications (Outlook, TEAMS, Excel) and electronic health record (EHR) or billing systems.

Responsibilities

Provide prompt, professional, and courteous assistance to patients in person at the Main Campus or SHMP windows, while handling a high volume of incoming calls and emails to resolve billing and payment inquiries efficiently and accurately.
Ability to follow up with insurance companies by phone or payer websites to research patient accounts, verify information, and confirm details such as eligibility and claim status.
Review patient accounts to ensure charges, adjustments, and payments are accurate and appropriately applied.
Verify that account balances in a self-pay status are correct by reviewing insurance remittance advice and related documentation.
Review financial assistance applications for completeness and ensure all required documentation is received.
Post patient payments accurately, including cash, check, and credit card transactions.
Reconcile daily cash drawers and credit card batches at the end of each business day.
Set up payroll deductions for employees in accordance with organizational policies and ensure accuracy in account posting.
Review credit balances to determine if the credit is valid and should be refunded to the patient or insurance, transferred to another open balance, or adjusted appropriately.
Review accounts receivable (AR) reports to ensure the appropriate amount is being billed to the patient.
Meet or exceed productivity and quality standards as monitored by management to ensure departmental goals are achieved.
Other duties as assigned by Department Leader.

Benefits

Medical, Dental, Vision
Employer Paid HSA for HDHP participants
Robust Wellness and Employee Assistance Program
Employer Paid Group Life, Short & Long-Term Disability
Generous Paid Leave Accruals
403b Pension Plan with Employer Contributions
Employee Recognition Programs
Employee Discounts
Employee Referral Bonus Program
Employee Identity Theft Protection
On-site daycare exclusive to our employees’ children of all ages
Tuition Reimbursement/Scholarships for full-time employees
Public Service Loan Forgiveness program eligibility for employees with qualified student loans