Customer Service Senior Associate - Patient Financial Services

Nebraska Medicine • Omaha, NE

1d • Hybrid

About The Position

As a Customer Service Senior Associate, you'll play a pivotal role in efficiently resolving patient concerns and promoting customer satisfaction. You will collaborate with patients, guarantors, and third-party payers to address care, billing, and payment inquiries. The role requires exceeding productivity and quality benchmarks, actively contributing to team goals, and adhering to policies and regulations. Join us in maintaining excellent customer relations, advocating for patients, and contributing to a positive organizational environment. Nebraska Medicine is a leading academic health network, partnering with UNMC to transform lives through education, research, and patient care. The organization values diverse backgrounds and experiences, reflecting the communities they serve. Nebraska Medicine includes two hospitals, the state's largest and highest rated Nebraska Medical Center and Bellevue Medical Center, along with more than 70 primary care and specialty clinics. Their mission is to lead the world in transforming lives to create a healthy future for all individuals and communities through premier educational programs, innovative research and extraordinary patient care. Every colleague plays a key role in upholding their promise of "Serious Medicine, Extraordinary Care" to our patients and their families.

Requirements

• High school education or equivalent.
• Minimum of three years of higher education with coursework in a relevant field such as business, healthcare, or a related discipline, OR equivalent combination of education and experience in a relevant professional setting.
• Ability to interact with customers over the telephone and face to face.
• Knowledge of patient billing process.
• Ability to research and problem solve.
• Analytical, organizational, team, project management, and self-directing skills.
• Excellent verbal and written communication skills and ability to work with diverse customer base.
• Knowledge of Microsoft Office, Microsoft Excel, databases, and payer applications.
• Ability to type a minimum of 40 words per minute with 95% accuracy.
• Highly developed knowledge of hospital and/or professional revenue cycle processes.

Nice To Haves

• Associate's degree in business administration or related field.
• Knowledge of collection laws, liens, and bankruptcies.
• Membership in hospital or professional revenue cycle organization.
• Knowledge of medical terminology, ICD, CPT, and HCPCS coding.

Responsibilities

• Responsible for prompt and accurate customer relations in a fast paced environment.
• Responsible for maintaining excellent communications with customers and managing the resolution of patient concerns.
• Serve as a patient advocate and collaborate between departments, external agencies, and the patient while building strong relationships to promote customer loyalty while adhering to organizational mission, vision, and values.

Benefits

• Up to $5,000/year in tuition assistance
• 35% discount at Clarkson College
• Career advancement opportunities with covered educational costs
• Diversity and Inclusion: We value diverse backgrounds and experiences, reflecting the communities we serve.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees