Customer Service Support Generalist - Patient Financial Services

Kingman Healthcare•Kingman, AZ

1d•Onsite

About The Position

We are looking for a Full Time, Customer Services Support Generalist to join our Patient Financial Services Team! Located in northwest Arizona, Kingman has a mild climate with stunning Arizona sunsets! In the shadows of beautiful mountain ranges and nearby lakes, Kingman is an outdoor enthusiasts' paradise with abundant sunshine and is a great community to live, work and play! All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI’s vision of providing the region’s best clinical care and patient service through an environment that fosters respect for others and pride in performance. Kingman Regional Medical Center is the largest healthcare provider and the only remaining not-for-profit hospital in Mohave County, Arizona. As a 235-bed multi-campus healthcare system, our medical center includes more than 1,800 employees, 280 physicians/allied health professionals, and 250 volunteers. Kingman Regional Medical Center is recognized as an innovator in rural healthcare and a teaching hospital. We provide a full-continuum of highly-technical and specialized medical services to meet the healthcare needs of our community.

Requirements

General knowledge of office procedures
Basic computer skills
Effective interpersonal skills through both telephone and face to face contact
Ability to organize and sort daily workload

Nice To Haves

High school diploma or equivalent
One (1) year health insurance knowledge
Some Office/Hospital setting experience

Responsibilities

Answer phones and assist patients with questions or concerns with their accounts, explain charges and answer other related inquiries from patients.
Responsible for the individual day end deposit as well being responsible for the reconciliation process.
Refers patients/families to other departments for information or assistance.
Processes reoccurring payments/authorizations–nets for self-pay accounts monthly.
Reviews Financial Assistance Program (FAP) documentation that patient brings in to ensure that all required documents are provided.
Works with Financial Counselors to support them in the clerical aspect of their job: write/send letter of approval to patient, scan into applicable system the approval letter and other necessary documentation, works the RC report on a weekly basis to assist the Financial Counselors in process accounts to collections.
Assist in the preparation of patients’ accounts for legal this consists of printing COAs and other documentation needed by outside collection agency.

Benefits

Excellent total compensation package, including a competitive salary, comprehensive benefits, and growth opportunities
Exceptional Colleagues Join us and you'll be a part of a culture where we support each other and celebrate what makes each of us a special person as we work together with integrity, compassion, teamwork, respect, and accountability. Our leaders demonstrate their commitment by gathering feedback, supporting, and empowering team members to do their best work through regular leadership rounding.
Health and Well-Being Medical, Dental, Vision, Employer Paid HSA for HDHP participants, Robust Wellness and Employee Assistance Program, Employer Paid Group Life, Short & Long-Term Disability
Generous Paid Leave Accruals
403b Pension Plan with Employer Contributions
Employee Recognition Programs, Employee Discounts, and Employee Referral Bonus Program
Employee Identity Theft Protection
On-site daycare exclusive to our employees’ children of all ages
Career Growth and Development Tuition Reimbursement/Scholarships for full-time employees
As a not-for-profit organization, our employees who have qualified student loans may be eligible for the Public Service Loan Forgiveness program
So much more!