Customer Service Support Generalist - Patient Financial Services

Kingman Regional Medical Center•Kingman, AZ

1d•Onsite

About The Position

We are looking for a Full Time, Customer Services Support Generalist to join our Patient Financial Services Team! Located in northwest Arizona, Kingman has a mild climate with stunning Arizona sunsets. In the shadows of beautiful mountain ranges and nearby lakes, Kingman is an outdoor enthusiasts' paradise with abundant sunshine and is a great community to live, work and play! All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI’s vision of providing the region’s best clinical care and patient service through an environment that fosters respect for others and pride in performance. Kingman Regional Medical Center is the largest healthcare provider and the only remaining not-for-profit hospital in Mohave County, Arizona. As a 235-bed multi-campus healthcare system, our medical center includes more than 1,800 employees, 280 physicians/allied health professionals, and 250 volunteers. Kingman Regional Medical Center is recognized as an innovator in rural healthcare and a teaching hospital. We provide a full-continuum of highly-technical and specialized medical services to meet the healthcare needs of our community.

Requirements

General knowledge of office procedures
Basic computer skills
Effective interpersonal skills through both telephone and face to face contact
Ability to organize and sort daily workload

Nice To Haves

High school diploma or equivalent preferred
One (1) year health insurance knowledge preferred but not required
Some Office/Hospital setting experience

Responsibilities

Answer phones and assist patients with questions or concerns with their accounts, explain charges and answer other related inquiries from patients.
Responsible for the individual day end deposit as well being responsible for the reconciliation process.
Refers patients/families to other departments for information or assistance.
Processes reoccurring payments/authorizations–nets for self-pay accounts monthly.
Reviews Financial Assistance Program (FAP) documentation that patient brings in to ensure that all required documents are provided.
Works with Financial Counselors to support them in the clerical aspect of their job: write/send letter of approval to patient, scan into applicable system the approval letter and other necessary documentation, works the RC report on a weekly basis to assist the Financial Counselors in process accounts to collections.
Assist in the preparation of patients’ accounts for legal this consists of printing COAs and other documentation needed by outside collection agency.

Benefits

Exceptional Colleagues (culture of support, integrity, compassion, teamwork, respect, and accountability)
Leaders demonstrate their commitment by gathering feedback, supporting, and empowering team members to do their best work through regular leadership rounding.
Medical
Dental
Vision
Employer Paid HSA for HDHP participants
Robust Wellness and Employee Assistance Program
Employer Paid Group Life
Short & Long-Term Disability
Generous Paid Leave Accruals
403b Pension Plan with Employer Contributions
Employee Recognition Programs
Employee Discounts
Employee Referral Bonus Program
Employee Identity Theft Protection
On-site daycare exclusive to our employees’ children of all ages
Tuition Reimbursement/Scholarships for full-time employees
Eligibility for Public Service Loan Forgiveness program for qualified student loans (as a not-for-profit organization)