Customer Service Representative
About The Position
Supreme Service Today is a trusted home service company that has been serving customers since 2005. We are looking for a Customer Service Representative who will be the front face of our company and the first impression for our customers. This role requires close attention to detail and follow-through. The ideal candidate will be able to handle important calls in a busy business environment, schedule appointments, organize sales calls, and dispatch technicians. We value candidates who pay attention to the little details, as indicated by the special instruction to include 'Smiling Voice' in the subject line of the application.
Requirements
- 2 years of customer service experience
- Ability to utilize phone, cell phone, text, email, and internet at a high level of expertise
- Strong communication skills, including a pleasant phone demeanor
- Knowledge of Service Titan Software Platform
- Practical experience in and understanding of the methodology behind efficient dispatching practices
- Ability to work independently and multi-task
- Flexible availability including weekends and some nights
Nice To Haves
- Bilingual
Responsibilities
- Fielding important calls coming into the business
- Scheduling appointments
- Organizing sales calls
- Dispatching technicians to homeowners
- Assisting customers with scheduling appointments
- Answering questions about services
- Troubleshooting basic issues
- Working with technicians to ensure customer satisfaction and technical correctness of completed jobs
Benefits
- Great pay kicking off at $20-$25 per hour plus commission
- Medical, dental, vision, and life insurance
- 401(k) plan
- Lots of training and growth opportunities
- Paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
