Customer Service Representative (Online Support)

Air Control Home Services • Lake Havasu City, AZ

4d • $18 - $22 • Remote

About The Position

We are a team of home service experts who go the extra mile to ensure peak performance for your home’s plumbing, heating, and air conditioning, and electrical systems. Our team works in a dynamic and fast-paced environment, where every day brings new challenges and opportunities to make a positive impact. You will be the primary point of contact for customers via digital channels including email and chat, providing prompt and efficient solutions to their inquiries and concerns, ensuring a positive customer experience.

Requirements

• One (1) year customer service experience.
• Proficient ability in utilizing digital means to communicate such as chat and email.
• Proficient in computer use, with experience navigating various software applications, including word processing, spreadsheets, and email systems.
• Ability to handle multiple tasks and prioritize work load effectively.
• Strong typing skills with high accuracy and attention to detail required.
• Excellent communication and problem-solving skills.
• Strong organizational skills and attention to detail.
• Excellent grammar, spelling, and punctuation skills required.
• Ability to work in a high-pressure, fast-paced environment.

Nice To Haves

• Knowledge of Service Titan is preferred, but not required.

Responsibilities

• Address customer questions, concerns, and complaints promptly and professionally via email, chat or other digital channels.
• Identify and resolve customer issues effectively and efficiently, ensuring a positive customer experience.
• Respond to all customer reviews across digital platforms in a professional and timely manner.
• Participate in training so that you grow and develop as a professional.
• Maintain and update our customer database with complete and accurate information.
• Maintain communication with dispatch and your manager.
• Learn the business and learn how to prioritize the most urgent customer calls.
• Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field.
• Record and report the service calls.
• Make outbound reminder calls when needed.

Benefits

• Company paid health and short-term disability
• Supplemental dental, vision, life insurance, and long-term disability
• 401k Plan with a company match
• Paid Time Off
• Company Paid Holidays
• Ongoing Training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed