Customer Service Representative

Snap-on Inc • Kenosha, WI

13d • Onsite

About The Position

Customer service representatives interface directly with customers, assisting them with product information, selection and order processing. This activity is conducted in a professional and friendly manner, requiring the ability to remain calm in a fast paced environment while managing the customer expectations and making on-the-spot decisions. Additionally, work with suppliers to place orders and follow-up with deliveries. Beyond customer service, the position includes broad responsibility for basic account procedures and supporting various telephone campaigns.

Requirements

• Excellent communication skills
• Ability to consistently maintain a professional and positive attitude when dealing with customers
• Multi-task with accuracy and promptness in a busy call center environment
• Computer skills: basic knowledge of Microsoft Office
• Call center customer service experience
• Product knowledge or aptitude for technical automotive applications of tools and equipment
• Ability to interface cooperatively with the customer service team and all related departments.
• Proficient data entry
• Good communication skills
• Microsoft Office – basic understanding
• Understanding of basic accounting procedures

Responsibilities

• Receive incoming phone calls, faxes and internet orders from customers and enter into order entry system.
• Receive and respond to customer requests for product information, product availability, pricing, order status, track shipments, billing questions, return goods (RGA), loaner tools, program recommended products, etc.
• Maintain an excellent understanding of the various program product offerings and suppliers.
• Present customer with new program offerings, websites and promotions offered by SBS.
• Issue purchase orders to meet all customer orders as needed.
• Interact with authorized suppliers when technical data or answers are needed for customer.
• Support outgoing telemarketing campaigns as needed.
• Drive cross-training to support all programs effectively.
• Communicate clearly with customers while remaining sensitive to the ongoing conversations in the call center.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree