Customer Service Representative

Pratt Industries•Lathrop, CA

11d•$22 - $30•Onsite

About The Position

Serve as the primary contact for assigned customer accounts while managing order entry, specification development, and customer support activities. Coordinate customer requirements with sales, production, scheduling, logistics, and accounting to ensure accurate order processing and timely delivery. Maintain detailed customer specifications, process new item requests, and build strong customer relationships through proactive communication and responsive service.

Requirements

High school diploma or GED
Excellent communication skills.
Ability to read and interpret documents such as sales reports, operating instructions, and training and procedure manuals.
Ability to write routine reports and correspondence.
Ability to add, subtract, multiply, divide in all units of measure.
Ability to compute rates, ratios, and percentages and calculate figures and amounts such as discounts, costs, proportions, and volumes.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or graphic form.
Ability to solve a variety of problems and deal with a variety of situations where only limited information or standardization exists.
Application knowledge and skill for computer data entry
Application knowledge of products and production processes
Quality standards – both ISO and QS

Nice To Haves

Experience in customer service, account management, or order management within a manufacturing environment.
Experience building product specifications and managing item setup processes.
Order entry experience.
Corrugated packaging industry experience.
Strong attention to detail and data accuracy.
Experience coordinating cross-functional projects involving customers, production, and sales.

Responsibilities

Manage customer inquiries and resolve issues related to orders, specifications, inventory, delivery, and billing.
Maintain customer files, specifications, pricing information, and related documentation.
Review purchase orders for accuracy and ensure compliance with customer requirements.
Coordinate accounting credits and billing corrections as needed.
Monitor order status and communicate updates to customers and sales personnel.
Track inventory and warehouse items to ensure availability and adherence to customer inventory programs.
Analyze customer usage patterns and assist in inventory planning and replenishment activities.
Assist sales personnel with customer requests, product information, and account support.
Identify opportunities to improve customer service, order accuracy, and account growth.
Develop and maintain strong customer relationships through professional and timely communication.
Comply with company policies and procedures.
Perform additional duties as assigned by management.