Customer Service Representative (Summer Student)

GVF Group of Companies•Cambridge, ON

6d•Onsite

About The Position

The GVF Group of Companies empowers farmers to produce meat, milk, and eggs profitably and sustainably for the advancement of human lives, nutrition and health. Founded in 1960, GVF specializes in the formulation, manufacture and sale of high quality, leading-edge mineral premixes for swine, dairy, beef and poultry producers. We create opportunities for livestock & poultry farms to be more profitable by providing innovative products, programs and services which lower feeding and livestock producers costs, maximize animal performance, and increase nutritional and commercial value of our customers products; meat, milk and eggs. Today the GVF Group is comprised of seven divisions: Grand Valley Fortifiers, Fortified Nutrition, Farmers Depot, Direct Source Commodities, Valley Feeds, True Foods and On Farm Business Intelligence. Ours is a family business that cares about its employees and its community. We make sure that all our staff get what the best-in-class team members deserve: benefits, good wages, and respect. Whether through our charitable work, or our dedication to staff, GVF is committed to living out our principles and values. We’re looking for a Summer Student to support our Customer Service and Order Processing team during our busy season. This role plays an important part in ensuring incoming orders and customer inquiries are handled efficiently, accurately, and professionally. Strong attention to detail, a commitment to quality, and a positive, friendly and customer-focused mindset are essential.

Requirements

Strong interpersonal, verbal, and written communication skills
Comfortable using technology and proficient in Microsoft Office (Outlook, Word, Excel)
High attention to detail with strong problem-solving skills
Ability to multitask and work effectively with multiple departments in a fast-paced environment

Nice To Haves

Interest in or exposure to the agriculture industry is considered an asset

Responsibilities

Accurately process customer orders in a timely manner with a strong focus on quality and attention to detail.
Ensure order accuracy, as errors can significantly impact both customers and internal operations.
Follow quality control procedures, including reviewing customer order history and collaborating with team members to verify order details.
Maintain a high standard of customer service while balancing efficiency and accuracy.
Support coordination of GVF premix and supplement orders with local feed mills.
Build and maintain positive working relationships with feed mill staff and delivery drivers.
Assist with order pick-ups and related customer service needs at feed mill locations when required.
Assist in documenting and reviewing order errors using Process Correction forms.
Support follow-up actions such as order corrections, returns, or credits when needed.
Work collaboratively with Sales Specialists and management to resolve issues and improve future processes.
Contribute to turning service issues into positive customer experience outcomes where possible.