Customer Service Odessa

Hunting•Odessa, TX

2d•Onsite

About The Position

The Customer Service Representative will be responsible for a variety of tasks related to customer order management, product knowledge, and inter-departmental coordination. This role involves formulating quotations, processing sales orders, and ensuring customer satisfaction through effective communication and problem-solving. The representative will also be involved in inventory management, production meetings, and maintaining company goodwill.

Requirements

Complete and thorough knowledge of all company products and services.
Ability to implement all approved pricing policies and procedures.
Ability to cooperate and coordinate with personnel of other departments/divisions.
Ability to prepare and submit Customer Complaint and Lost Business Reports.
Ability to attend bi-weekly production meetings via Teams.
Ability to direct other personnel and inform proper departments of priority status.
Ability to direct schedule changes when necessary.
Ability to perform around the clock customer service on a rotational basis or as directed by supervisor.
Ability to review all job-related cost summaries and advise PCE Service Manager of any questionable or unreasonable cost assignments.
Ability to receive finished goods after being manufactured.
Ability to place finished goods into inventory physically and electronically in D365.
Ability to pull finished goods from inventory as indicated on router and update in D365.
Ability to label pulled orders with customer information as indicated on router.
Ability to operate warehouse equipment including forklift, pallet jack, etc.
Ability to perform semi-annual inventory counts.
Ability to maintain cleanliness and organization of the finished goods area.
Ability to exercise discretion and independent judgement with respect to order management to assure Total Customer Satisfaction.

Responsibilities

Formulate quotations at customer request, write sales orders, and relay pertinent order information to customers.
Coordinate with other departments on handling sales orders and providing service to customers.
Perform numerous functions as contained in the Customer Service Department work instructions.
Maintain a complete and thorough knowledge of all company products and services.
Implement all approved pricing policies and procedures.
Promote and maintain company goodwill in all business and personal contacts with the public.
Cooperate and coordinate with personnel of other departments/divisions seeking or utilizing his/her assistance as necessary to accomplish mutual or dependent goals.
Prepare and submit Customer Complaint and Lost Business Reports in compliance with relevant work instructions and routes them to the appropriate personnel or department.
Attend bi-weekly production meetings via Teams, providing updated information on active orders and notification of all newly acquired orders.
Direct other personnel and inform proper departments of priority status on the day’s production schedule.
Direct schedule changes when necessary to accommodate customer expedited deliveries.
Perform around the clock customer service on a rotational basis or as directed by supervisor.
Review all job-related cost summaries and advise PCE Service Manager of any questionable or unreasonable cost assignments.
Receive finished goods after being manufactured.
Place finished goods into inventory physically and electronically in D365.
Pull finished goods from inventory as indicated on router and update in D365.
Label pulled orders with customer information as indicated on router.
Operate warehouse equipment including forklift, pallet jack, etc.
Perform semi-annual inventory counts.
Maintain cleanliness and organization of the finished goods area.
Exercise discretion and independent judgment with respect to order management to assure Total Customer Satisfaction with Hunting's customer base.