Customer Service Representative
Fix Network•Naples, FL
•Onsite
About The Position
ProColor is seeking a personable and detail‑oriented Customer Service Representative (CSR) to deliver a legendary customer experience from vehicle intake through delivery. This position serves as the front‑line liaison between customers, insurance partners, and the production team. As a brand ambassador, the CSR ensures every customer interaction reflects professionalism, transparency, and care. The ideal candidate thrives in a fast‑paced environment, enjoys working with people, and demonstrates strong organizational and communication skills.
Requirements
- High school diploma or GED required
- Valid driver’s license with a clean driving record
- Previous customer service experience required
- Computer proficiency (MS Word, Excel, email systems)
- Strong work ethic, positive attitude, and team-focused mindset
Nice To Haves
- Body shop experience preferred
- Administrative or data entry experience preferred
- Experience with Mitchell RepairCenter is an asset
- Estimating experience considered a plus
- Strong negotiation and objection‑handling skills
- Excellent verbal and written communication abilities
- High level of professionalism, discretion, and tact
Responsibilities
- Deliver an exceptional customer experience aligned with ProColor best practices and LEI performance standards
- Greet customers and manage vehicle intake and delivery processes
- Conduct vehicle walk‑arounds; document related and unrelated damage
- Take photos of vehicle condition and upload documentation into the Business Management System (BMS)
- Explain the repair process clearly and set expectations with customers
- Prepare and process intake, delivery, and payment documentation (deductibles, customer pay, etc.)
- Schedule and follow up on customer appointments based on shop availability
- Communicate with customers and insurance partners via phone, email, text, and video calls
- Collaborate with the production and sales teams to ensure timely, high‑quality vehicle delivery
- Assign work orders to technicians as required
- Keep the BMS and related systems accurate and up to date
- Support front office operations, administrative tasks, filing, and data entry
- Import, verify, and maintain accurate records in accounting systems
- Maintain a clean, organized, and professional front office environment
- Comply with all company policies, procedures, and health & safety standards
- Perform other related duties as assigned
Benefits
- Opportunities for professional development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
