CRC Benefits - Customer Service Representative (Hybrid / Temporary)

CRC Group • Fort Lauderdale, FL

1d • Hybrid

About The Position

This temporary role supports our team during our busiest time of year by providing excellent customer service, assisting with high client contact projects, and ensuring the accuracy and integrity of company information. This is a temporary assignment for up to 6 months, depending on business needs, with full-time hours. The work hours are typically 8 AM to 5 PM, Monday through Friday, with possible overtime required. Our employees work a hybrid schedule, collaborating using video and screen sharing technology on days they are not in the office, allowing for both team connection and the convenience of working from home. At CRC Benefits, an industry-leading provider of benefits services, we believe that it takes great employees to build a resilient organization. Our culture is based on corporate values that focus on inclusion, trust, collaboration, and innovation to help us build a bright future. As a result of listening to our employees, CRC Benefits recently earned a Top Workplaces USA award three years in a row based solely on employee feedback and insight! If you want to work for a company where employees are valued and growth is encouraged, CRC Benefits could be the place.

Requirements

• HS Diploma or GED equivalent
• Demonstrated professional verbal and written communication skills
• Excellent attention to detail
• 2+ years of customer service experience with outstanding retention skills
• Microsoft Office skills
• Strong data entry skills

Responsibilities

• Enter, update, and maintain customer information in company systems
• Contact customers via phone or email
• Respond to customer inquiries and resolve routine questions or concerns
• Maintain accurate records of customer interactions
• Work on projects as assigned

Benefits

• medical insurance
• dental insurance
• vision insurance
• life insurance
• disability insurance
• AD&D insurance
• tax-advantaged savings accounts
• 401(k) plan with company match
• generous paid time off programs
• company holidays
• vacation and sick days
• new parent leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED