Customer Service Rep-Kearney

Frontier Home Medical•Kearney, NE

5d•Onsite

About The Position

Make your career goals become a reality at Frontier Home Medical! We are looking for a motivated, reliable, friendly person with previous medical customer service to round out our Patient Advocate team being a Customer Service Representative. This position will be located out of our Kearney Branch servicing the surrounding area.

Requirements

A passion for customer service and patient care.
The ability to thrive in a fast-paced environment.
Strong attention to detail.
The ability to maintain confidentiality and patient respect.
Organizational and computers skills.
Outgoing and positive attitude.
Reliable, strong work ethic.

Nice To Haves

Previous medical customer service experience.
Knowledge of healthcare billing helpful.
AR/AP experience a plus.

Responsibilities

Welcome patients in person and over the phone, as well as maintain patient charts, process patient orders, create delivery tickets, and coordinate scheduling.
Work one on one with patients to educate them on uses and directions of prescribed medical equipment and supplies.
Work closely with doctors, nurses, and other referral sources to ensure excellent patient care.
Complete file checklist, intake and insurance verification forms and determine charges and coverage for service/product requested.
Create and file patient records.
Collect co-pays and input payment data.
Collect compliant medical documentation for insurance invoices.
Maintain work operations by following company policies and procedures.
Ability to administer after hours call on a rotation schedule.