Customer Service Representative

Waste Connections

1d•$19 - $20•Onsite

About The Position

Kieffer Sanitation is looking for a high energy Customer Service Representative to join their team in Rapid City, SD. The role involves working in an environment where empowered, self-directed individuals know their work is important. The company values integrity, defined as "saying what you will do and then doing it!", and strives to keep promises to both customers and employees.

Requirements

2 years of Phone Customer Service experience preferred.
Ability to read, write, comprehend and communicate in English.
Experience with MS Word, Excel, and Email preferred. Typing and 10-key skills are required.
High School Diploma or GED required.
Basic Math Skills required for position.

Nice To Haves

Experience with MS Word, Excel, and Email preferred.
2 years of Phone Customer Service experience preferred.

Responsibilities

Works in conjunction with other departments to resolve customer disputes and demonstrates the ability to become proficient in the use of proprietary operational system.
Interviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service.
Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders.
Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints.
Work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services.
A typical schedule for this position is Monday-Friday, with an occasional Saturday as needed.