Customer Service Representative
About The Position
Hearn Plumbing, Heating & Air is looking for a full-time Customer Service Representative who's not just looking for a job, but a vibrant, supportive career with endless possibilities! With us, you'll enjoy competitive pay and phenomenal benefits. Hearn Plumbing, Heating & Air has been providing clean drains, hot showers, and cozy homes to Madison and the surrounding areas since 1946! Our family-owned business operates on strong family values that consist of service, integrity, and trust. We realize that the only way to have happy customers is to have a happy team of people serving them! We do everything imaginable to support our people, lift them up to make them better, and ensure that they're successful. Our company prioritizes the personal growth and well-being of our staff, making Hearn the best place for success. Come work for a business that supports and believes in you - join our family today!
Requirements
- Basic computer skills
- Excellent customer service and phone skills
Nice To Haves
- Knowledge of Microsoft Excel is a plus!
Responsibilities
- Engage with clients, handling inquiries via phone, email, and text with professionalism and warmth.
- Ensure the schedule remains full by providing exceptional service and support.
- Manage various office tasks to keep everything running smoothly.
- Educate clients about services and assist them in making informed decisions.
- Ensure every customer's experience is a positive one.
- Make sure clients always feel heard and valued.
Benefits
- Competitive Hourly Wage ($16-18/hour + bonuses/incentives)
- Full Coverage Healthcare (Medical, Dental, & Vision)
- 401(K) with company % match!
- Paid Time Off (2 weeks your first 1-2 years)
- 8 Paid Holidays
- Future opportunities for advancement and more hours
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
