Customer Service Representative

HME Specialists • Roswell, NM

13d • Onsite

About The Position

In this role, you will have the opportunity to engage with our customers on a daily basis, helping them with their medical supply needs and ensuring they receive the best care possible. Your problem-solving skills and empathetic nature will shine as you assist customers in a professional and customer-centric manner. You will be offered great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, and Paid Time Off. At HME Specialists, we offer a competitive pay for this onsite position, providing you with the opportunity to thrive in a dynamic and energetic work environment. HME Specialists: Our Mission We strive to help each patient reach their highest level of medical independence by delivering equipment and services seamlessly, with exceptional care. What does a Customer Service Representative do? As a Customer Service Representative at HME Specialists, you will play a vital role in delivering top-notch service to our valued customers. Your responsibilities will include answering phone calls, gathering accurate patient demographic information, verifying insurance benefits, and obtaining necessary authorizations. You will ensure that the intake process is completed flawlessly for clean claim submissions. Additionally, you will collaborate with the team on Invasive Vent setups, handle customer orders, determine service charges, and document any complaints or equipment failures. Your excellent communication skills will come into play as you address dissatisfied customers, coordinate complaint resolutions, and liaise with various stakeholders for timely discharges. Your attention to detail will be crucial as you log important information into our systems and validate its completeness and accuracy.

Requirements

• Exceptional communication and interpersonal skills to effectively interact with customers, healthcare providers, and internal team members
• Strong attention to detail is crucial in accurately documenting information and ensuring smooth claim submissions
• The ability to navigate and utilize computer systems efficiently, including software like Brightree, is essential for managing patient data and processing orders
• Problem-solving skills will be valuable in addressing customer complaints and equipment failures promptly and effectively
• A customer-centric mindset, empathy, and a professional demeanor are key traits that will contribute to delivering outstanding service and fostering positive customer relationships in a fast-paced medical supply environment

Responsibilities

• Answering phone calls
• Gathering accurate patient demographic information
• Verifying insurance benefits
• Obtaining necessary authorizations
• Ensuring the intake process is completed flawlessly for clean claim submissions
• Collaborating with the team on Invasive Vent setups
• Handling customer orders
• Determining service charges
• Documenting any complaints or equipment failures
• Addressing dissatisfied customers
• Coordinating complaint resolutions
• Liaising with various stakeholders for timely discharges
• Logging important information into our systems
• Validating the completeness and accuracy of logged information

Benefits

• Medical
• Dental
• Vision
• 401(k)
• Life Insurance
• Paid Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed