Customer Service Representative

AmeriVet • Fayetteville, NC

11d • Onsite

About The Position

Highland Animal Hospital is seeking an experienced Customer Service Representative (CSR) to join our fast-paced, team-oriented veterinary practice. We operate on a walk-in basis, so the ideal candidate must be comfortable working in a busy environment while maintaining excellent customer service. The schedule is Monday – Friday, 8:30 AM – 5:30 PM with a 1-hour meal break. At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.

Requirements

• Minimum 2+ years of veterinary customer service experience (required)
• Ability to multitask in a fast-paced environment
• Strong communication and organizational skills
• Team-oriented with a positive attitude
• Must work well with others
• Reliable transportation required

Responsibilities

• Answering and managing a multi-line phone system
• Checking in clients and their pets efficiently
• Processing client billing and payments after services
• Scheduling surgeries and boarding appointments
• Handling medication refill requests and processing prescriptions
• Providing excellent customer service to clients and patients
• Supporting the veterinary team with daily front desk operations

Benefits

• Paid Time Off (PTO)
• Paid Holidays
• Scrub allowance
• 401(k)
• Employee discount for personal pets
• Tailored development programs, mentorship, and career pathing
• Competitive pay
• Performance bonuses
• 401(k) matching
• Student loan assistance
• Health, dental, vision, life insurance
• Mental health resources
• Generous paid time off and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed