Customer Service Representative

Pursuit Aerospace • Newburyport, MA

7d • Onsite

About The Position

Serve as the primary interface between Pursuit Aerospace and our customers for functions related to business development, sales administration, pricing proposals and negotiations, customer service, relationship management, demand management, sales budget forecasting, and overall account financial health.

Requirements

• Associates degree.
• Three years’ experience in customer service in a manufacturing environment, preferably in the aerospace industry.
• Computer literacy is essential, with demonstrated competency in Excel.
• Team player who has demonstrated capabilities in the following areas: excellent communication, interpersonal skills, well developed problem-solving skills; solid organizational skills; and the demonstrated ability to be self-directed and effectively relate to all levels of an organization.
• Ambitious and flexible, wanting to learn and grow.

Nice To Haves

• Knowledge of Material Planning systems preferred.

Responsibilities

• Order Management. Receive and process customer orders into the ERP system, and manage customer communications. Work with customer portals as necessary.
• Demand Management. Proactively manage pull-ins/push-outs to minimize impact on Operations. Engage customers to address unfavorable schedule changes.
• Delivery Assurance. Coordinate with Operations, Quality and Engineering to help resolve production issues and support customer on-time deliveries. Be proactive in finding solutions for customer needs and protecting delivery promises.
• Sales Administrative Support. Support Sales Directors & Account Managers as needed with all aspects of customer support. Maintain files for quotations, orders, contracts and documents for assigned customer

Benefits

• Pursuit Aerospace also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements, among other things.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree