Customer Service Representative
Aston Carter•Westfield, MA
•$20 - $28•Onsite
About The Position
We are seeking a dedicated Customer Service Representative to join our team. This role involves entering quotes and sales orders into SAP Business One according to customer requirements, handling incoming and outgoing communications, and providing exceptional service to our clients.
Requirements
- Proficiency in customer service and data entry.
- Basic knowledge of Microsoft Office, especially Excel.
- Strong written and verbal communication skills.
- Reliability and the ability to be coached.
- Experience with order entry and SAP.
Nice To Haves
- Room for growth with opportunities to take on more responsibility.
Responsibilities
- Enter quotes and sales orders in SAP Business One per customer requirements.
- Answer incoming phone calls and manage customer service-related email inboxes.
- Make outgoing business development or order follow-up calls.
- Greet visitors in a professional manner.
- Process return authorizations, create new item masters, and establish new business partners.
- Communicate effectively with outside vendors.
- Participate in bi-weekly sales meetings.
- Attend trade shows as necessary for business needs.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
