Customer Service Representative-Full Time

MidwayUSA•Columbia, MO

11h•Onsite

About The Position

Working within our inbound call center, Customer Service Representatives, or CSRs, serve as a primary point of contact between our Customers and MidwayUSA. CSRs provide product and services information to resolve any emerging problems our Customers may face with accuracy and efficiency. Truly great CSRs are genuinely excited to help Customers. They’re patient, empathetic, passionately communicative, with solid problem-solving capabilities. Customer Service Representatives can put themselves in our Customers’ shoes and advocate for them when necessary. They are confident at troubleshooting and investigate when they don’t have enough information to resolve Customer complaints. CSR’s performance is assessed through their ability to achieve productivity and service standards, respond efficiently to Customer inquiries, and maintain high Customer Satisfaction.

Requirements

Must be 18 years old or older.
Must be able to work at least one weekend day.
Embraces our Vision “To be the best-run business in America, and the most successful, most respected business in our industry, for the benefit of our Customers”.
Shares our Values of Honesty, Integrity, Humility, Respect for Others, Teamwork, Positive Attitude, Accountability, Stewardship and Loyalty.
Enjoys shooting, hunting, and the outdoors so they can serve our Customers who share those same interests.
Is outgoing and loves helping and dealing with people.
Possesses a friendly and helpful speaking voice and patient demeanor.
Demonstrates outstanding attendance and punctuality.
Has strong verbal and written communication and interpersonal skills.
Has strong computer skills.
Works well under pressure.
Has excellent time management skills and the ability to organize and manage multiple priorities.
Demonstrates strong decision-making abilities.

Nice To Haves

Friendly, likable, well-spoken individual who enjoys helping Customers.
Team player, willing to go above and beyond to achieve goals.

Responsibilities

Serve as a primary point of contact between our Customers and MidwayUSA.
Provide product and services information to resolve any emerging problems our Customers may face with accuracy and efficiency.
Troubleshoot and investigate when there is not enough information to resolve Customer complaints.
Achieve productivity and service standards.
Respond efficiently to Customer inquiries.
Maintain high Customer Satisfaction.