Customer Service Representative (Full Time)

Homes Alive Pets•Langley, BC

3d•Onsite

About The Position

Homes Alive Pets is seeking a Customer Service Representative to join their team. This role is the first point of contact for customers, aiming to ensure a positive shopping experience. The company emphasizes a knowledge-over-upselling approach, focusing on understanding customer and pet needs to empower confident decisions. Their mission is to add value to every life, including guests, employees, and the community, both qualitatively by valuing each individual and quantitatively through fair pricing and quality products. The Customer Service Representative will operate cash registers, handle money, provide product information, and maintain a clean and organized work environment. The ideal candidate possesses excellent communication and people skills, customer service experience or a willingness to learn, and a passion for pets.

Requirements

Excellent communication and people skills
Experience in customer service or a willingness to learn
A passion for pets
A Positive and Hardworking Attitude
Strong Communication Skills
Resilience
Excellent time management & attention to detail
Excellent teamwork & collaborative abilities
Confident & articulate communication
Trustworthy & positive attitude
Understanding of pet nutrition & needs
Ability to lift 50lbs

Responsibilities

Serve and learn the immediate needs of customers and offering honest and sincere advice, as well as welcoming them to the culture of the Homes Alive community.
Operate cash registers and accurately handle cash.
Maintain stock on the shelves, product detail communication for your specific section (ie. Price tags, sales signs, etc.), clean and face products and shelves to provide the highest quality of solo shopping experience for the customer.
Self-initiate service to co-workers and leaders to assist with any projects or tasks to develop a culture and community of servantship and improve the quality of life of those around you.
Complete routine tasks specified in checklists & delegated by leaders and follow proper system procedures for efficiency, effective communication, and accuracy of inventory.
Take initiative in any possible opportunities to learn and develop skills or knowledge in any area within Homes Alive to develop yourself to become a servant leader (a leader that goes the extra mile to serve others).