Customer Service Representative Full time

VCA Animal Hospitals•Pine Bush, NY

12h•Onsite

About The Position

This position is responsible for a variety of customer service functions within a veterinary clinic. Key duties include greeting visitors, managing appointments, handling client inquiries, processing payments, recommending products and services, and maintaining medical records. The role requires excellent communication skills, compassion for animals and people, strong decision-making abilities, and proficiency in Microsoft Office. The ability to work non-traditional hours, including nights, weekends, and holidays, is also necessary. Physical requirements include the ability to lift up to 40 lbs. and exposure to hazards associated with pets.

Requirements

Excellent listening and communication skills
Compassion for pets and people—as well as awareness and understanding of others’ reactions
Proven decision-making skills to choose the most appropriate course of action
The ability to integrate new information into problem-solving
Proficiency in Microsoft Office
Willingness to work non-traditional hours, including nights, weekends and holidays
The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

Responsibilities

Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
Scheduling and confirming appointments
Placing outbound calls for follow-ups and reaching out to prospective clients
Presenting and explaining fees, including processing payments
Recommending, selecting, and obtaining products and services, including prescriptions
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
Managing medical records, charts, reports and correspondence