Customer Service Representative (Full Time)

Homes Alive Pets • Sherwood Park, AB

6d • Onsite

About The Position

Homes Alive Pets is seeking a Customer Service Representative to join their team. This role is the first point of contact for customers, aiming to ensure a positive shopping experience. The company emphasizes a knowledge-over-upselling approach, focusing on understanding customer and pet needs to empower confident decisions. Their mission is to add value to every life, including guests, employees, and the community, both qualitatively by valuing each individual and quantitatively through fair pricing and quality products.

Requirements

• A Positive and Hardworking Attitude.
• A willingness to go the extra mile to provide customers with the best possible shopping experience.
• Strong Communication Skills. Ability to clearly communicate with customers and other staff.
• Resilience. Ability to remain calm and navigate through high stress situations.
• Customer Service skills.
• Excellent time management & attention to detail.
• Excellent teamwork & collaborative abilities.
• Confident & articulate communication.
• Trustworthy & positive attitude.
• Understanding of pet nutrition & needs.
• Ability to lift 50lbs.

Nice To Haves

• Experience in customer service or a willingness to learn.
• A passion for pets.

Responsibilities

• Serve and learn the immediate needs of customers, offering honest and sincere advice, and welcoming them to the Homes Alive community.
• Operate cash registers and accurately handle cash.
• Maintain stock on the shelves, provide product detail communication (e.g., price tags, sales signs), and clean and face products and shelves.
• Self-initiate service to co-workers and leaders to assist with projects or tasks, fostering a culture of "servantship".
• Complete routine tasks specified in checklists and delegated by leaders, following proper system procedures for efficiency, effective communication, and inventory accuracy.
• Take initiative in opportunities to learn and develop skills or knowledge within Homes Alive to become a servant leader.

Benefits

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Paid time off
• Vision care
• Staff discount

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed