Full-time Customer Service Representative

Humane Fort Wayne • Fort Wayne, IN

10d • Onsite

About The Position

We’re looking for a compassionate, detail-oriented Client Services Representative to support our clinic and shelter operations. In this role, you’ll be the first point of contact for our clients—helping create a positive, informative, and supportive experience for both people and their pets.

Requirements

• High school diploma (or equivalent) and valid driver’s license
• Previous administrative or customer service experience
• Strong communication and multitasking skills
• Comfort working with computers (Microsoft Office, email, and new systems)
• Ability to follow and clearly explain instructions
• Positive, empathetic, and team-oriented approach

Responsibilities

• Answer calls, emails, and messages with professionalism and care
• Schedule wellness visits, spay/neuter appointments, and adoption meetings
• Provide accurate information and guide clients to the right resources
• Maintain accurate records across multiple systems
• Support reporting and documentation tasks
• Deliver a welcoming, high-quality front desk experience
• Process payments and complete daily cash reconciliation
• Communicate policies, procedures, and required protocols clearly
• Explain basic veterinary topics such as vaccines, preventative care, and medications
• Accurately relay instructions from veterinary staff
• Collect medical and behavioral histories from pet owners
• Support and promote our mission of pet retention, spay/neuter, and wellness care
• Assist with patient intake and check-in processes
• Learn and use clinic software systems
• Provide preventative care products (flea/tick, heartworm) as appropriate
• Communicate patient updates or concerns to veterinary teams
• Review discharge instructions and answer client questions
• Gather detailed intake information for each visit
• Review aftercare and post-operative instructions with clients
• Communicate potential risks or follow-up needs as directed
• Coordinate with care teams on services, updates, and billing
• Recognize basic animal behavior and body language
• Handle animals safely within your comfort level
• Ask for assistance when needed
• Keep reception and lobby areas clean, organized, and welcoming
• Restock supplies and maintain a professional front desk environment

Benefits

• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance
• Wellness resources

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED