Customer Service Representative (Full Time)

Homes Alive Pets•Lethbridge, AB

6h•Onsite

About The Position

Homes Alive Pets is seeking a Customer Service Representative to join their team. This role is the first point of contact for customers, ensuring a positive shopping experience. The company emphasizes a knowledge-over-upselling approach, focusing on understanding customer and pet needs to empower confident decisions. Their mission is to add value to every life, including guests, employees, and the community, both qualitatively and quantitatively.

Requirements

Excellent communication and people skills.
Experience in customer service or a willingness to learn.
A passion for pets.
A Positive and Hardworking Attitude.
A willingness to go the extra mile to provide customers with the best possible shopping experience.
Strong Communication Skills. Ability to clearly communicate with customers and other staff.
Resilience. Ability to remain calm and navigate through high stress situations.
Excellent time management & attention to detail.
Excellent teamwork & collaborative abilities.
Confident & articulate communication.
Trustworthy & positive attitude.
Understanding of pet nutrition & needs.
Ability to lift 50lbs.

Responsibilities

Operate cash registers and accurately handle cash.
Provide customers with information about products offered in the store.
Maintain a clean and organized work environment.
Maintain stock on the shelves, product detail communication for your specific section (ie. Price tags, sales signs, etc.), clean and face products and shelves.
Self-initiate service to co-workers and leaders to assist with any projects or tasks.
Complete routine tasks specified in checklists & delegated by leaders and follow proper system procedures for efficiency, effective communication, and accuracy of inventory.
Take initiative in any possible opportunities to learn and develop skills or knowledge in any area within Homes Alive to develop yourself to become a servant leader.