Customer Service Representative- Full Time

Mr. Electric Of Charlotte Metro • Hickory, NC

4d • $14 - $18 • Onsite

About The Position

Mr. Electric is looking for customer service representatives to join their team. This role is a key member of the team and will be the first point of contact that customers have with the company, shaping the customer’s perception from the beginning. The ideal candidate will have strong communication skills and enjoy interacting with homeowners to help create safer homes.

Requirements

• 2+ years of administrative experience is preferred
• Strong written and verbal communication skills
• Comfortable with data entry and using technology
• Professional by nature
• Detail-oriented

Nice To Haves

• Focus on the positive and enjoy being around upbeat people.
• Keep your promises to the customer and the team.
• Enjoy meeting new people and building new relationships.
• Welcome feedback and are always looking to sharpen your skills.

Responsibilities

• Answer customer calls and schedule jobs according to the customer’s needs.
• Assign and direct electricians to appropriate customer locations and monitor their route and status to coordinate and prioritize their schedules.
• Follow up with customers to inquire whether they would like to proceed with any unsold work and ensure that all customer needs and concerns are fully addressed.
• Convert customer leads into scheduled jobs.
• Ensure a high level of customer satisfaction by delivering an amazing customer experience.
• Earn the trust of the customer by communicating effectively and providing excellent service.
• Be prompt and detailed while booking calls.
• Meet the needs of our customers so we can run a healthy business that takes care of our team.

Benefits

• Robust training for CSRs
• Resources to grow skills
• Weekly team meetings for training and development
• Collaboration with other team members and service technicians
• State-of-the-art digital tools for a smooth process while booking calls
• In-depth training to advance skills
• Medical, Dental, and Vision
• Supplemental Health and Wellness Benefits
• Paid Holidays
• Paid Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed