Full-time Customer Service Representative

Precision Garage Door of North Jersey•Pequannock Township, NJ

7d•$20 - $25•Onsite

About The Position

We are looking for a talented Customer Service Representative to join our team. This is an incredible opportunity to be the voice and face of our brand, providing top-notch service to our valued customers. Precision Overhead Garage Door Service is the #1 garage door company in the US with over 100 locations in the country! Precision Door Tristate is a franchise that has been in business since 1999 and is the leading overhead garage door company in the tri-state area. We are headquartered in Northern NJ and have locations in NY (Long Island, Westchester & Hudson Valley) and Fairfield County, CT.

Requirements

High school diploma or equivalent is required
0-3 years in a previous, heavy volume customer service role preferred
Must have relevant computer skills (e-mail, Microsoft applications)
Must demonstrate proficient phone skills and attention to detail
Must be available to work at least one of the weekend days (Saturday or Sunday) after probationary period is over

Nice To Haves

some college a plus
proficient in using a tablet is a plus

Responsibilities

Interact with customers in response to inquiries, concerns, and requests about our products and services
Deal directly with customers either by phone or electronically
Become proficient with software - Service Titan, Trello, SendHub, Google Mail, Dialpad (training provided)
Respond to and resolve customer issue(s)
Keep records of customer interactions and transactions
Communicate and coordinate with internal departments
Dispatch Technicians
Schedule door estimates
Demonstrate product knowledge, problem solving and documentation skills
Manage business reviews both orally and electronically via the internal and external channels
Ensure timely arrival to work in order to facilitate calls
Participate in ongoing training
Willingness to cross-train in other areas
Other duties as assigned