Customer Service Representative (Insurance Support)

TEKsystems•Phoenix, AZ

1d•$20 - $21•Hybrid

About The Position

We are seeking a Customer Service Representative to join a fast-paced, customer-focused team supporting policyholders with insurance-related inquiries, claims intake, and policy support. This role is ideal for someone who enjoys problem-solving, customer interaction, and making a positive impact on every call.

Requirements

Previous customer service, call center, insurance, or related experience preferred
Strong verbal and written communication skills
Ability to handle high-volume inbound calls professionally and efficiently
Excellent problem-solving and critical-thinking abilities
Strong attention to detail and organizational skills
Comfortable learning new systems and technology
Ability to multitask and manage competing priorities
Ability to work independently while contributing to a collaborative team environment

Nice To Haves

Customer Focus & Empathy
Problem Solving
Adaptability
Initiative & Self-Motivation
Continuous Learning
Results Orientation
Professionalism & Integrity
Team Collaboration

Responsibilities

Serve as a primary point of contact for policyholders and customers
Answer inbound calls and assist with insurance-related questions and concerns
Provide information regarding policy details, coverage status, and account updates
Support customers with claims intake and service-related inquiries
Assist with basic technical troubleshooting for self-service tools and online account access
Transfer qualified opportunities to the sales team when appropriate
Accurately document customer interactions and maintain detailed records
Meet or exceed performance metrics including quality, handle time, and productivity goals
Deliver a positive customer experience through professionalism, empathy, and ownership
Support process improvements and contribute feedback to leadership
Perform additional duties as assigned