Customer Service - Worksite Representative - Insurance

TEKsystems•Phoenix, AZ

2d•$20 - $21•Hybrid

About The Position

Often the first point of contact for customers, the Worksite Representative is responsible for addressing customer service concerns, inquiries, and activities. The Worksite Representative is responsible for handling specific call types and completing the requests in accordance with departmental guidelines and procedures. As a Worksite Representative, he/she is responsible for creating a positive customer experience through professionalism, amicability, and knowledge of our products and systems.

Requirements

call center
insurance industry experience

Responsibilities

Supporting policyholders with insurance product information
Answering client calls and responding to policyholder inquiries with claims service and intake related issues
Provide detailed information about policies statuses
Assist with basic technical troubleshooting for self-service related issues
Ability to send transfers to the client sales team to increase APV revenue
Ability to handle claim intake for client calls.
Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time after call work, and other KPIs.
Exhibits and practices the Organization's Common Purposes and Shared Traits. Understands organizational objectives, supports process improvements, and provides feedback to leadership.
Willingness to perform other duties as assigned.
Expected to be able work various shifts within 7:30 a.m. - 6:00 p.m. CDT timeframe.
Represents the company tenants: Personal Connection, Empathy, Problem-Solving, and Ownership