Customer Service Representative

Taylor Communications • Fresno, CA

13d • $20 • Onsite

About The Position

Taylor Corporation is seeking a Customer Service Representative (CSR) to join the team in Fresno, CA (in-office) to establish and maintain relationships with customers on behalf of the company by ensuring that all customer requirements and needs are completely met. As a CSR, you must convey to the customer a sense of expertise in our products and solutions. The position is also responsible for communicating customer requirements to other teams, in accordance with company policies and procedures.

Requirements

• High School education or above
• 3 years of related / relevant experience
• Strong MS Office skills with emphasis on Excel and Outlook
• Advanced computer experience and ability to implement new technologies

Nice To Haves

• 2 years of college
• Experience in print, marketing, or promotional products
• Salesforce.com knowledge

Responsibilities

• Autonomously manage and own numerous multiple-solution customers and related demands with ease
• Work independently and within a team to deliver a consistent, exceptional customer experience every time
• Manage all communications-written, verbal, and in person, in a profession, proactive and efficient manner
• Resolve all customer needs including orders, requests, and follow-up activity across multiple systems and functions courteously, efficiently, quickly and accurately
• Own escalations and concerns on behalf of the customer immediately thorough root cause analysis and permanent resolution
• Successfully establish, manage and exceed customer expectations throughout all engagements
• Engage appropriate resources to assist or resolve service issues as necessary
• Understand and appropriately use the company pricing system and policies
• Review a variety of work product including, but not limited to internal and external communication, quotes, designs, proofs, reports, etc. for accuracy and improvement opportunities
• Manage workflow to meet customer deadlines in a team environment
• Understand and help the customer articulate their needs
• Effectively present and discuss the products and services of the company to customers in a way that conveys an image of quality, integrity, and superior understanding and delivery of customer needs
• Continue to sharpen skills and drive personal growth enabling career progression and further elevation of the customer experience
• Coordination of projects and complex customer deliverables

Benefits

• employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees