Pick-up agent

Central Transport

2d•Onsite

About The Position

Central Transport, LLC, a leader in LTL (less-than-truckload) transportation for more than 90 years is currently looking to help you grow professionally by becoming a Customer Service Representative for our Corporate Office in Warren, MI. While this client relations role is a critical position to maintain customer perception within our organization, it is also a great “first office job” to help you get started in your career or continue to grow the skills you already have. Our representatives are provided with in depth training which will develop your professional office skills. This a tremendous opportunity for college students able to work full time, recent graduates and those ready to get back into the professional workforce!

Requirements

Must be 16 years of age
Excellent attendance and the ability to work Monday through Friday
Superior communication skills
Strong attention to detail and sense of urgency
Ability to maintain a professional demeanor
Experience with Microsoft office (Outlook), and willingness to learn company specific systems
Ability for detailed note taking
Upbeat personality/positive outlook

Responsibilities

Address customer inquiries via phone and email including tracking/tracing, scheduling pick up requests, process instruction, and rate quotes
Research issues using available resources
Maintain detailed records and documentation for each customer interaction
Communicate effectively with internal parties as necessary regarding the needs of specific shipments
Handle a variety of scenarios with the ability to think decisively